THE SERVICE OF CELL C AND C INSURANCE IS ABSOLUTELY DISGUSTING!!!

I'm utterly disappointed in the service I've been experiencing with C insurance and Cell C. I've got a contract with Cell C and unfortunately my phone got ******. Luckily I had insurance on the phone with C insurance. I sorted everything out and followed the complete procedure for my claim and paid my excess fee on the 12/10/2017 and waited until 18/10/2017 to collect it at the nearest Cell C branch. I collected the phone yesterday afternoon 18h00 and did a SIM swop, they said I should phone them 3 hours later to activate my SIM card, so I phoned Cell C Customer care this morning to sort everything out, but my phone didn't want to accept the SIM card after it was activated, so I tried other SIM cards as well and the phone doesn't want accept it or work at all, so I phone Cell C again and they said it has got nothing to do with them because it's a insurance phone and that I should phone C Insurance, so I did what they told me to do and I phoned C Insurance and they told me that they can"t do anything for me and that I should take it back to Cell C and book it in for OBS? It's absolutely ridiculous, the phone is not even a day old and now it has to go in for repairs and now I have to wait another 7 days until I ??? It's just so frustrating because it just seems like Cell C and C Insurance doesn't have any interest in assisting and helping their customers and and they would rather mess you around than to resolve the the problem. I'm so disappointed in their service and it don't even know how to resolve the problem because nobody seems to want to help me. I'm feeling hopeless and I'm going to be phone-less until Cell C and C insurance decide to assist me and help me.

If anybody can assist me and can advise me what to do, please contact Claudine on: ********** .