The saga continues

Following my review on the 11th of January, I received a call from Vusi at Cell C saying that he can do my upgrade for the 2 GB top-up contract at the black Friday price (R99/month). I had spoken to a Vusi before this and he had said there is nothing he can do/ this is not his department, which is what every Cell C person tells you whenever you phone the call center. This was successfully done. I then got an email confirming the upgrade but saw the price was the regular price at R179/month. Turns out he **** directly to me on the phone! I escalated this problem and two days later Mpho phones me to say that he has spoken to the accounting department and he can credit my account for the extra R79/month for 24 months. I asked for a reference number and email confirmation for this agreement but I was still naïve enough to hang up the phone before these were sent. Needless to say I did not receive a reference number or the email. What little patience I had for this 3 month drama has worn thin. I have been transferred to every department you have, been **** to and have spoken to completely *********** people for months. Please can this issue be sorted asap!