The Saga Continues

After complaining twice on hellopeter about the unacceptable customer service by Cell C, I received a call from<br> Nelly at Cell C on 18 January. She apologised for the poor customer service and requested for me expect a call during the day from a consultant who would assist with an application. No such call was received. I complained again on hellopeter and Jennifer called me on 20 January. She assisted with a telephonic application, apologied for the hassle and told me to expect delivery on 22 January (and to expect a call from the delivery company who would confirm the delivery address). No call was received on Friday. I called them this morning on the 084145 number to find out what happened. The consultant said to me I had pending documents on the application. I requested her to indicate which documents these were and she specified. Needless to say I had submitted these documents at the two different cell c branches AND Jennifer failed to communicate on 20 January that I still needed to resubmit these documents (and Jennifer would call me at some point to give further info on where to submit. I am now fed up. It's shocking that a telecommunications company would fail so dismally.