The Saga continues

I handed my Nokia Lumina in for the 3rd time at cell c for repairs 7 April 2015. I have only had one sms from them saying my phone has reached Midrand. This was on 14 April 2015 a week after I handed in my phone. So we are almost on week two and no phone. I had to purchase a second hand phone as they do not have a phone they can lend me and the prommis made by their person that called me on 5 April after my last complaint said he will arange for a loan phone. Empty prommises again I have sent him 2 e-mails. I am tired of struggeling. I want a new phone not a repaired one. They are only willing to give me a reconditioned one and that only if they find that there is a fault with it. Why reconditioned!!!!! I got a new contract in december with a new device and I want a new working device.