The ridiculous cell c at it again...

<p>Following my last report .. Believe it or not, i have spoken to about 5 call centre agents - all with different stories (how does that even make sense?), that all of them tell me something different on the same query???..</p> <p>To my shock, someone called me from their 'social media' department. i couldnt talk at the time and asked the gentleman to call me back in 30mins ... It's hours later, i still haven't heard from any of them since..</p> <p>To make things worse,, we haven't agreed to a solution with this organisation, and i get to the office, get a call from reception that a courier company is here to get my phone - and he's empty handed.. what am i supposed to do in the meantime without a phone????... I am a mother who works on the road, and God forbid something happens, how am i going to make contact with anyone??</p> <p>I've been with this company for 10yrs - their service has always been pathetic, but i have tolerance, and thought, let me just hang in there, they should improve. I WAS WRONG!!!!!!!!!!!</p> <p>You have your phone now guys, either cancel the contract or send me a new handset.. 11months is too long to treat a loyal customer this way.</p> <p>I am done!!!!!!!!</p>