The repair and claim process

Good day all I returned my phone to Cell C on the 31 of January for repairs and i only received a text on the 3rd of Feb saying that my phone has been received at the repair center then the following day they said i should call to confirm with the insurance to proceed and pay the claim which I did but then they never sent me any email or SMS to tell me on what must be done until i decided to call them on the 21st of February where i was told that they have approved everything i should just call the repair center on Monday. Then On Monday i called the repair center and they advised that i haven't received anything from the insurance center then on the following day i called the repair center then they said the haven't received anything so i called the insurance guys they told me i should wait for 24 hours it will be processed. I called again on Thursday then that is when they started to confirm all my details they kept on lying to me when i asked them, why don't you guys call or send any text or email about the process? that's when they sent me a text on Friday telling me to pay the excess fee which i paid on Tuesday then went to the Cell C store and gave them the proof of payment then advised i should call the insurance. after that's when the they said i should wait 24 hours for the approval. Today when i called the repair center they told me i must wait for 14 days whilst i have waited for the whole month on which they were not communicating with me. and what i know is that when you book something for repairs it takes 21 days but now its been more than 21 days. and i also received an SMS on the 4th of February and i quote "Dear valued customer, The assessment on your device has been completed. a quote has been generated for your device. for more info please contact 084140 and request to be transferred to the Cell C repairs, to accept or reject the quote. your Ref no is. that's the last SMS i received from them on which i called and accepted the quote and they left it there. now i'm surprised when i'm told that i must wait for 14 days for the assessment.

I am totally not satisfied with the service i got and now i'm considering cancelling the insurance.