The power is NOT in your hands

I have requested for a cancelation letter and was promised by the agent that she would send it to me. I told her it is quite important as it forms part of my bond application. Obviously, this is of no interest to her because I am still waiting for this document. Clearly, customer service is not important to CellC. As a customer that is associated with CellC for over 15years, I am really disgusted as this is not my first bad experience with CellC<br> RK Moonsamy<br>