the power is non existent with cell c

<p>i was offered an upgrade on my data contract but the incompetant person assisting me changed my line to an open line with a limit of R500.00 which i was unaware of so i reached that limit and was debited almost R800.00 from being charged R149 a month for almost 2 years . I logged a query on the 1st of june for an investigation into the call which i dont know the outcome of as nobody got back to me . Everytime you call you need to explain all over again and the agent cannot assist you and the manager is not available . I have spoken to so many people , gave cell c employees tips on how to do thier jobs properly but still receive the worst service . Never straight to the point ,always we will get back to you which means in cell c land that you the client must call back .</p> <p>I am frustrated with the poor level of service i have received over the past month trying to respolve a simple issue , i have wasted alot of time and resources . Cell c make it so difficult to get assistance . From customer service to retentions to upgrades all departments very very very poor service . the attitude from the agents is disgusting you need to almost beg them to do thier jobs .</p> <p> </p> <p>really expected more from cell c</p>