The power is in their hands!!!

Good day,<br> I would like to take this opportunity to express my disgust around the customer service within your call centres and repair centre. My story goes like this: My handset bberry Q10 was booked in for repairs on the 21/09/2015 at your Fourways store. Subsequently i received an SMS on the 5/10/2015 stating that the repair would cost me R4310,43. Nobody contacted me to check i would accept or reject the quote. The handset was then dispatched from the repair centre on the 04/11/2015 to the fourways branch where they asked me to collect it. Firstly, my handset was not even a year old, and it should therefore be under warranty. I then escalated this fact to the repair centre, but the operator rudely said: \The handset was void of warranty