The power is definitely not in my hands and apparently not even in yours!!!!!!!

<p>To whom it may / may not concern</p> <p> </p> <p>I am infuriated with the service I have received from your Cell C Ilanga mall branch in Nelspruit.</p> <p>I visited the branch to arrange for roaming and WiFi calling for my son ( Contact me for the no) who was leaving for France on an overseas trip of 12 days he is 15 years old.</p> <p> </p> <p>I was informed by the consultant that roaming is not available for pre-paid customers but that WiFi calling would work. I was assured that everything was in order.</p> <p> </p> <p>My son flew to France on the 30th of June.</p> <p> </p> <p>To date we have had no communication with him since then! Turns out that the sim card in his phone does not support WiFi calling!</p> <p> </p> <p>I went to the branch again today to try and resolve that matter and met with the very same consultant . I confronted the consultant and informed him that the WiFi calling is not working and asked him whether he checked the sim card compatibility for WiFi calling.</p> <p>He did not! We went to ensure that everything was okay he had one thing to do and did nothing!</p> <p> </p> <p>After being given the run around by the consultant by the name of Arnold (not sure of the name)who said he would “call me back”? I was in the shop I mean really? I then asked to speak to the manager who eventually arrived.</p> <p> </p> <p>I explained the situation to the manager who could not offer me a solution she contacted her regional manager who also could not provide me with a solution. I was basically informed that nothing can now be done about the matter as he is already overseas wow there is a surprise!</p> <p> </p> <p> </p> <p>My situation at the moment is that I have an underage son who is in France I have no way to contact and more importantly he cannot contact me. This after we went to the branch to ensure that everything was in order before he left!</p> <p>At the very least something should be done with the consultant who was clearly not interested/negligent in helping us properly to begin with.</p> <p> </p> <p>I wrote this letter in a final attempt to find someone willing to help me but I am not holding my breath Cell C is unsympathetic and unhelpful. I rue the day I moved my family to Cell C.</p> <p> </p> <p>The power is definitely not in my hands and apparently not even in yours!!!!!!!</p>