DS
DANIEL S
1 reviews | Active since Jul 2013
15 Mar 2022, 10:24
The poorest service from a company not living up to its values
How can I share my experiences with a company I had a lot of respect for in the beginning and now has become a nightmare for many clients in respect of account chaps I'm their Accounting department? Only one Word: Chaotic !!!! followed by another: Ineptitude I wish to forward all my emails to hello Peter asap. Anyone please this is a very serious matter. 'S. O. 'S Daniel
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Replies (2)DS
DANIEL S's updateReviewer Update
16 Mar 2022, 04:20Dear Cell C. I have emails upon emails saved of communications to your offices and it's always remains "we will look into it" mantra. All I asked was that my account really reflect that there are or were no arrears and some proof of all monies paid -simply a reconciliation of all transactions from the day I first started out on contract with Cell C. I keep on receiving the same threatening SMS''s that my service will be suspended
"Your services will be suspended soon due to an unpaid amount of R1094.14 on your Cell C account. Call 084135 today to arrange payment." Repeats,
and my Credit rating adversely affected if I do not pay. How to explain it over and over has been going on for awhile now with no satisfactory answers from anyone. If data excess use was evident, it was paid without question. There was a cross of wires somewhere and it just began falling apart ever since. On a recent occasion I had a contractor with whom I could send emails to and have them on record by name of miss/mrs
N Dudla and have since noticed that the email bounces back as "unable to deliver email to recipient"
I called your office again 15th to hear of I could speak to someone in your Credit department at head office. I was referred to a lady
Gerda by Shianne whom mentioned to provide a SMS for email to Gerda. To date nothing received. I will be in Amanzimtoti earlier today 16th to ask them to contact your office that we may once and for all settle this matter. It just cannot continue any longer. It had to take a Hello Peter review for Cell to respond. How simple must this request be? I am asking a lot of questions, right now and I must add, that I have been mostly satisfied with Cell C in general until confusion set in by way of a dispute declared in December 2021 & since then no one at whatever level of responsibility has been able to address effectively. I trust we will be able be to settle this matter and jot call for able be full audit of wll data used thus far as compared to what was not. I do not wish to go the legal route but will be forced to do to defend my honour and integrity as paying customer. I am not up to nonsense much longer. Kindly reply via my noted email address on your system. PS: I have repeatedly requested to be made contact with at certain times when I am available. Those hours are 09:am -12pm daily. It sadly was ignored and I could not take any calls from your offices.
Sincerely
Daniel A. Stevenson
***
"Your services will be suspended soon due to an unpaid amount of R1094.14 on your Cell C account. Call 084135 today to arrange payment." Repeats,
and my Credit rating adversely affected if I do not pay. How to explain it over and over has been going on for awhile now with no satisfactory answers from anyone. If data excess use was evident, it was paid without question. There was a cross of wires somewhere and it just began falling apart ever since. On a recent occasion I had a contractor with whom I could send emails to and have them on record by name of miss/mrs
N Dudla and have since noticed that the email bounces back as "unable to deliver email to recipient"
I called your office again 15th to hear of I could speak to someone in your Credit department at head office. I was referred to a lady
Gerda by Shianne whom mentioned to provide a SMS for email to Gerda. To date nothing received. I will be in Amanzimtoti earlier today 16th to ask them to contact your office that we may once and for all settle this matter. It just cannot continue any longer. It had to take a Hello Peter review for Cell to respond. How simple must this request be? I am asking a lot of questions, right now and I must add, that I have been mostly satisfied with Cell C in general until confusion set in by way of a dispute declared in December 2021 & since then no one at whatever level of responsibility has been able to address effectively. I trust we will be able be to settle this matter and jot call for able be full audit of wll data used thus far as compared to what was not. I do not wish to go the legal route but will be forced to do to defend my honour and integrity as paying customer. I am not up to nonsense much longer. Kindly reply via my noted email address on your system. PS: I have repeatedly requested to be made contact with at certain times when I am available. Those hours are 09:am -12pm daily. It sadly was ignored and I could not take any calls from your offices.
Sincerely
Daniel A. Stevenson
***
DS
DANIEL S's update16 Mar 2022, 04:20
Reviewer Update
Dear Cell C. I have emails upon emails saved of communications to your offices and it's always remains "we will look into it" mantra. All I asked was that my account really reflect that there are or were no arrears and some proof of all monies paid -simply a reconciliation of all transactions from the day I first started out on contract with Cell C. I keep on receiving the same threatening SMS''s that my service will be suspended
"Your services will be suspended soon due to an unpaid amount of R1094.14 on your Cell C account. Call 084135 today to arrange payment." Repeats,
and my Credit rating adversely affected if I do not pay. How to explain it over and over has been going on for awhile now with no satisfactory answers from anyone. If data excess use was evident, it was paid without question. There was a cross of wires somewhere and it just began falling apart ever since. On a recent occasion I had a contractor with whom I could send emails to and have them on record by name of miss/mrs
N Dudla and have since noticed that the email bounces back as "unable to deliver email to recipient"
I called your office again 15th to hear of I could speak to someone in your Credit department at head office. I was referred to a lady
Gerda by Shianne whom mentioned to provide a SMS for email to Gerda. To date nothing received. I will be in Amanzimtoti earlier today 16th to ask them to contact your office that we may once and for all settle this matter. It just cannot continue any longer. It had to take a Hello Peter review for Cell to respond. How simple must this request be? I am asking a lot of questions, right now and I must add, that I have been mostly satisfied with Cell C in general until confusion set in by way of a dispute declared in December 2021 & since then no one at whatever level of responsibility has been able to address effectively. I trust we will be able be to settle this matter and jot call for able be full audit of wll data used thus far as compared to what was not. I do not wish to go the legal route but will be forced to do to defend my honour and integrity as paying customer. I am not up to nonsense much longer. Kindly reply via my noted email address on your system. PS: I have repeatedly requested to be made contact with at certain times when I am available. Those hours are 09:am -12pm daily. It sadly was ignored and I could not take any calls from your offices.
Sincerely
Daniel A. Stevenson
***
"Your services will be suspended soon due to an unpaid amount of R1094.14 on your Cell C account. Call 084135 today to arrange payment." Repeats,
and my Credit rating adversely affected if I do not pay. How to explain it over and over has been going on for awhile now with no satisfactory answers from anyone. If data excess use was evident, it was paid without question. There was a cross of wires somewhere and it just began falling apart ever since. On a recent occasion I had a contractor with whom I could send emails to and have them on record by name of miss/mrs
N Dudla and have since noticed that the email bounces back as "unable to deliver email to recipient"
I called your office again 15th to hear of I could speak to someone in your Credit department at head office. I was referred to a lady
Gerda by Shianne whom mentioned to provide a SMS for email to Gerda. To date nothing received. I will be in Amanzimtoti earlier today 16th to ask them to contact your office that we may once and for all settle this matter. It just cannot continue any longer. It had to take a Hello Peter review for Cell to respond. How simple must this request be? I am asking a lot of questions, right now and I must add, that I have been mostly satisfied with Cell C in general until confusion set in by way of a dispute declared in December 2021 & since then no one at whatever level of responsibility has been able to address effectively. I trust we will be able be to settle this matter and jot call for able be full audit of wll data used thus far as compared to what was not. I do not wish to go the legal route but will be forced to do to defend my honour and integrity as paying customer. I am not up to nonsense much longer. Kindly reply via my noted email address on your system. PS: I have repeatedly requested to be made contact with at certain times when I am available. Those hours are 09:am -12pm daily. It sadly was ignored and I could not take any calls from your offices.
Sincerely
Daniel A. Stevenson
***
DS
DANIEL S's updateReviewer Update
17 Mar 2022, 02:43Thank you for your reply. I tried 16th to get Levarshan @ Cell C branch in at Amanzimtoti -Mall with Bank Statements, but due to illness of the person I was forced to leave without Levarshan being able to send 6 months Bank Statements to your office. I will send all previous communications by mail later in the morning. Looking forward to continue our relationship renewed.
Sincerely
DA Stevenson
Account nr
***-current
***-not active
Sincerely
DA Stevenson
Account nr
***-current
***-not active
DS
DANIEL S's update17 Mar 2022, 02:43
Reviewer Update
Thank you for your reply. I tried 16th to get Levarshan @ Cell C branch in at Amanzimtoti -Mall with Bank Statements, but due to illness of the person I was forced to leave without Levarshan being able to send 6 months Bank Statements to your office. I will send all previous communications by mail later in the morning. Looking forward to continue our relationship renewed.
Sincerely
DA Stevenson
Account nr
***-current
***-not active
Sincerely
DA Stevenson
Account nr
***-current
***-not active