The Poorest Customer Service

I've had a contract with Cell C for a year now and it's really disappointing to know that I have to continue paying for a damaged laptop being told that the warranty of the battery is finished. It's quiet clear that even the device itself if poor quality withing 3 months the rubbers underneath that grip the laptop had already fallen off. I'll never take out a contract ever again with Cell C. All they know is to make calls on getting people to take out contracts while they don't even try to retain customers with good service.