The phone is been for repair for more that 3 months and its been booked for the fourth time and it comes back not repaired. This is a shocking service.

Job number GPJOH213245. The staff and management are not helpful. At one stage the phone was reported missing as they couldn't find it. My husband is been taken from pillar to post every time he wants to know the status of the phone. As per CPA, he wasn't supposed to be running around as the phone was supposed to be replace the second time when it was not fixed. There is no technical report when the phone is send back. We need a new phone, as a customer i have a right for repair or replacement( RRR). As much as its been for repairs 4 times and comes back unrepaired.