BP
Boitumelo P
1 reviews | Active since Mar 2022
18 Mar 2022, 15:25
The only company that takes a whole day to verify its own customers what a disappointment
Cell C security questions are such a frustration. I keep being failed on information that I know is true. Some thing is really wrong with your system. It is really frustrating to get through to just speak to an agent. And honestly, you don't need to ask so many questions to verify if indeed you are speaking to the right person.
How am I still a client baffles me..it is time to move my business to another company.
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Replies (2)0
Replies (2)BP
Boitumelo P's updateReviewer Update
18 Mar 2022, 18:35I need help with you removing information about me that is not correct. I am consistently asked about an alternative number that I don't have anymore. Your security check needs an update.
Perhaps you must send clients questions you will be asking to confirm with us some of these details you have on your system.
Then there is the issue of your very own agent probably not listening carefully to responses and thereby failing costumers unnecessarily.
Bottom line is, you have way too many questions for this process. You are no longer protecting us, you are now just being overly protective.
You may very have a process to protect customers but (and this feedback from a user) your process is daunting.
Perhaps you must send clients questions you will be asking to confirm with us some of these details you have on your system.
Then there is the issue of your very own agent probably not listening carefully to responses and thereby failing costumers unnecessarily.
Bottom line is, you have way too many questions for this process. You are no longer protecting us, you are now just being overly protective.
You may very have a process to protect customers but (and this feedback from a user) your process is daunting.
BP
Boitumelo P's update18 Mar 2022, 18:35
Reviewer Update
I need help with you removing information about me that is not correct. I am consistently asked about an alternative number that I don't have anymore. Your security check needs an update.
Perhaps you must send clients questions you will be asking to confirm with us some of these details you have on your system.
Then there is the issue of your very own agent probably not listening carefully to responses and thereby failing costumers unnecessarily.
Bottom line is, you have way too many questions for this process. You are no longer protecting us, you are now just being overly protective.
You may very have a process to protect customers but (and this feedback from a user) your process is daunting.
Perhaps you must send clients questions you will be asking to confirm with us some of these details you have on your system.
Then there is the issue of your very own agent probably not listening carefully to responses and thereby failing costumers unnecessarily.
Bottom line is, you have way too many questions for this process. You are no longer protecting us, you are now just being overly protective.
You may very have a process to protect customers but (and this feedback from a user) your process is daunting.
Cell C's replyOfficial
18 Mar 2022, 19:09Hi Boitumelo
What assistance did you require, that warranted the need for a security check?
Regards
^MP
What assistance did you require, that warranted the need for a security check?
Regards
^MP
Cell C's reply18 Mar 2022, 19:09
Official
Hi Boitumelo
What assistance did you require, that warranted the need for a security check?
Regards
^MP
What assistance did you require, that warranted the need for a security check?
Regards
^MP