The NOT so mighty Cell C

I write this review aggrieved by the service Cell C has dealt me.My complaint relates but is not limited to the below:

February 2018 I logged a query with Cell C which was referred to the back office,I had requested a full charge report on my internet connection as I realised that my data and airtime repeatedly got depleted without having any significant Internet connection. The back office advised that the report would be ready end of February 2018; I am still waiting for that report and it's March the 26th today.(Vodacom did it in a day for my mother)

I have called repeatedly to customer care and have spoken to a few agents and team leaders none have been of great help. I have requested; time and time again to speak to the back office and refused of such.

Unfortunately the squandering of my data and airtime has not toned down, to the contrary; it has become more audacious by the day with the recent squander I can recall being on the dates below.

15 March 2018 - I had loaded R50 worth of airtime , my airtime vanished into thin air. (I wonder how long I have to wait for this one!)

24 March 2018 - R28 was deducted from my airtime whilst I had night data bundles activated ;this happened after 1am. (It was not the first time )

25 March 2018 - I had R29 as soon as I received the data depleted message I switched off my data connection immediately ; (not to my surprise) R8 was gone. *The customer should have the option of taking a conscious decision to move over to using airtime or to cancel the Internet connection*. This amounts to *financial ****!* , you are forcing yourself on people's airtime, X (times) these R8's by 20 million south Africans?

I turned a blind eye on many other such squandering thinking I probably pocket dialed or accidentally left some apps running ; to my surprise upon closer inspection; I realised I was being financially ****d by the mighty Cell C.

I will tell you this; I am extremely couscous of all my data usage and running application to the extent that I resign myself to sleepless nights to exploit Internet connection at a lower cost (what; should really be the cost of data in ZA). Data is expensive but necessary; it costs money which we all do not have.

The least you (mighty Cell C) could have done is attend to my query instead of filling my message inbox with competition and discount sms's ;after all I spent my money on these data it was no handout.I have kept recordings for most of my calls to your customer care center where I was thrown from pillar to post and back (and that's if it was not dropped on my ear).

To the agents and team leaders I was able to speak to; none of them but one; Busisiwe was able to pull up the notes on my initial query. They all expected me to sing word for word the entire query every time I called; what is ICT for ? ; I've worked in a called center before (that's why I am very patient with agents) and we had notes! (for a very good reason).