JR
JC R
1 reviews | Active since Jun 2015
04 Aug 2022, 09:20
the non-existing customer care
the customer care is non existent. waiting almost 2 months for my new phone and every time I eventually get to an consultant i just get redirected and then have to wait endlessly for someone to take the call. I've made it to 40min waiting. Ive always had good service but clearly it has gone down the drain with no one able or willing to help. oh and don't even try to email customer care.
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Replies (3)JR
JC R's updateReviewer Update
04 Aug 2022, 10:09my contract was upgraded over the phone and the new phone is a samsung s22 if im not mistaken. i also was on a pinnacle 2 contract, and then after the call my app says im on a pinnacle 1 which apparently will change back to a pinnacle 2 once ive received the phone.
JR
JC R's update04 Aug 2022, 10:09
Reviewer Update
my contract was upgraded over the phone and the new phone is a samsung s22 if im not mistaken. i also was on a pinnacle 2 contract, and then after the call my app says im on a pinnacle 1 which apparently will change back to a pinnacle 2 once ive received the phone.
JR
JC R's updateReviewer Update
05 Aug 2022, 15:33more than 24 hours later and no progress on the matter.
JR
JC R's update05 Aug 2022, 15:33
Reviewer Update
more than 24 hours later and no progress on the matter.
JR
JC R's updateReviewer Update
31 Aug 2022, 08:18almost a month has passed and the issue still hasnt been solved. how is this possible
JR
JC R's update31 Aug 2022, 08:18
Reviewer Update
almost a month has passed and the issue still hasnt been solved. how is this possible