MR
Marco R

1 reviews | Active since May 2015

12 May 2015, 12:55

The NO Service provider

if you are thinking of using Cell C as your service provider to run your business , think again . I unfortunately have two contracts with them and find it impossible to communicate with my customers as I continually drop calls and there is never reception , so if you are thinking of saving a buck don't . My first contract is finally up and will be going back to Vodacom .<br> The staff at the store are unhelpful and generally lack knowledge of their products . I also sent back a phone for repairs a year ago . A cell C representative contacted me and said the the phone could be replaced with a refurbished phone , as the reception was bad as usual , i asked them to go ahead for what i understood the price to be R3400 . The next day I received an SMS asking me to confirm the purchase but the price was actually R 6000 and something rand , so I declined the offer , as it asked me on the SMS to accept or decline . I immediately called Cell C and they refused to cancel the order as they said the purchase had been made by credit card . I asked them for records showing me the declined SMS and never received anything . And was eventually forced into taking the phone .<br>

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Replies (1)
Cell C
Cell C's reply12 May 2015, 13:17
Official
Hello Marcor,

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | VM