1 reviews | Active since Jan 2010
The most useless call centre in history
I have just wasted money and time phoning the Cell C customer care number. I have a SIM card I need to activate. So I dialled 084 140 from my other phone. This is the \service\" I received:<br> <br> 1. First person told me they can't help me and put me through to activations<br> 2. 2nd person told me they are CONTRACT activations and they can't help me. Put me through to someone else.<br> 3. 3rd person I spoke to had no clue what I was talking about. He told me \"Why did you dial this number, this isn't for activations?\"<br> 4. Re-dialled 084 140. Person AGAIN could not help me. She told me to go through to Prepaid. Couldnt put me through. I must dial 084 140 and just hope that someone from Prepaid is the 1st person to answer. There is NO WAY to choose to go through. When I said its costing me money, she suggested I find someone with a Cell C number and \"keep phoning back until someone from Prepaid answers the call.\"<br> <br> The most USELESS and UNHELPFUL call centre imaginable! Goodbye Cell C, Vodacom can have my business. "
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard service we want for our customers as we continually strive to keep our customers happy and satisfied.
Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard service we want for our customers as we continually strive to keep our customers happy and satisfied.
Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard service we want for our customers as we continually strive to keep our customers happy and satisfied.
Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard service we want for our customers as we continually strive to keep our customers happy and satisfied.
Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
