The most PATHETIC SERVICE EVER

<p>My line line was cancelled in error in september I called in and THABO MBATYAZO assisted with re-activating however he activated it on a new account number and did not close/cancell the account number ********** 56 and my account was handed over and I was listed on ITC.</p> <p>I complain about it and all he could said "Please find attached the confirmation letter as proof that the account code has been closed as your lines are billing on a different account code,we have alerted the credit bureau to update their information as such. and this was on the 26/01/2017. When I asked for and apology letter he said "Kindly be advised that I do not have a letter in that effect as requested below, however you are requested to consider the letter sent to you in support of the application.Furthermore the bank can consider this e-mail as an official confirmation that you had made means to change the debit order details however the error was on our side as the bank details were not updated and that resulted in the debits returning unpaid.I waited 14 working days and still listed on credit bureau,I called in again on 25/04/2017 when the bank notified me that im in arrears with Cell C and was advised that the account info will be removed from the bureau as per Intermediate Recoveries Manager and here I am on the 29/05/2017 still listed even though the fault is on Cellc side.</p> <p>I AM NOT WAITING ANOTHER 14 WORKING DAYS FOR THIS TO BE CLEARED,IT NEEDS TO BE DONE BY THE 02/06/2017.</p> <p> </p>