The most pathetic network

I am absolutely appalled at the service I received from the Cell c store in the Phoenix Plaza. Having been a cell c customer for years, I am now ready to move service providers

On Thursday the 26th of July I visited the Cellc Phoenix store with my uncle to renew my contract. I had chosen the Huawei P20 and was not informed by the sales person that the blue was not in stock (first mistake)

Never the less, I accepted the black. Was then informed by the same sales person that the system is extremely slow and that it would be a while to finalize things. I was in no hurry however the sales person was so engrossed in her own personal chats with her phone that she had to restart the process many times. This can be seen on footage if viewed, I can guarantee it. It wouldn’t be hard to miss someone smiling at her phone and chatting the way she way.

I ignored it, but coming from a customer orientated business it did frustrate me as take pride in ensuring our staff is trained in customer service and do not even allow their cell phones with them on the sales floor.

Anyway, I then purchased 2 tempered glasses (P9lite and P20lite)

The sales person did not even offer to put them onto my phones which were both with me. is that not the policy of cell c??? or have things changed this drastically?

So I returned home, and whilst putting on the p9 lite glass I noticed it did not fit correctly, she has in fact sold me one for a p9

If that did not frustrate me enough, I then proceeded to get my p20 ready to put on the glass but when I opened the packaging it was cracked. Not just a line, but a very noticeable crack at the bottom of the glass. I was absolutely furious.

I called the store and spoke to a guy who advised it would be exchanged for me. so I waited til Saturday the 28th of July and went to the store. I was then informed that return cannot be done as they do not have stock, and that they cannot refund me as they were offline. As for my P9, I was told they cannot assist with anything as it was already on the phone. Imagine that, I was given the wrong size but they can’t do anything about it.

I was told the sales lady who initially helped me would call me, she did not. I left the store and purchased a tempered glass from another store, from a competent person who put in on my phone for me.

I never received a call from the cellc phoenix store, and sent my partner there on Thursday 2nd August 2018. A week later, and no resolve had been found. He was informed that they still do not have stock and cannot refund me. he left the store and I then gave them a call. I was informed same and needless to say I was not happy about it.

I was asked whether the sales lady has my details to which I responded that she did not bother to ask for it, she was too busy chatting on her phone. I have been waiting since then for a call with feedback and I am becoming more and more frustrated by the day.

I require my money back, I do not have time to deal with *********** people anymore. This is ridiculous and it seems the staff (or should I say one staff member) in the Phoenix store has no morals or ethics whatsoever and thinks nothing of robbing people.

The sales person I speak of is someone by the name of Jerine. I am not sure of her surname

I sent this on an email on the 7th of august and received a response from customer service that someone will contact me in 24 hours. Nobody did. So I called them back myself and the woman on the line was so rude continuously saying she cannot hear me then hung up. I am beyond frustrated with this pathetic service from this pathetic excuse of a network