TM
TOKO M

1 reviews | Active since Jul 2016

12 Aug 2016, 14:11

THE MOST PATHETIC EXPERIENCE I HAVE EVER RECEIVED FROM A SERVICE PROVIDER

<p><br />Notes:</p> <p>Tlhonipile from cell c customer care refused to assist me to block my device and she put me on hold for over 5 min waiting for a team leader to assist me</p> <p>Supervisor: Nomusa</p> <p>She said that she will create a case to to black-list my phone</p> <p>She advised that she will log a case with the back assistance to help me with the claim</p> <p>I have created a case for u</p> <p>Gave her my alternative number<br /> ********** 797</p> <p><br />Ref: ********** 422</p> <p>The process going forward is that i need to wait 24 to 48 hours</p> <p>They backroom dept will call me with regards to the feedback</p> <p>I can call 08140 and give them my ref number and they will be able to assist me with this</p> <p> </p> <p>TO DATE AND TILL THIS POINT I HAVE NOT RECEIVED ANY FEEDBACK AND WHEN I CALL INTO THE CALL CENTRE THE CALL CENTRES</p>

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Replies (1)
Cell C
Cell C's reply13 Aug 2016, 05:42
Official

We are in receipt of your complaint and apologise for the inconvenience caused. One for our consultants will follow up on this matter and assist.

Do expect communication.

Regards

Cell C | PN