The most pathetic customer service...

<p>I've been meaning to post my terrible experience with Cell C for a few weeks now but just never got to it...</p> <p> </p> <p>I have written a review previously regarding my poor customer service experience with Cell C at all levels from store to call centre and even the response that I received on this site seems to have only been given to pacify me as I never heard from them thereafter.</p> <p> </p> <p>I booked my handset into the Gateway store on 15 July 2016 as it was not charging. This was only a few weeks after I had just gotten it back from repairs. After a few weeks with no contact regarding me repair, I visited the store, only to be told that the repair was on hold pending approval from me regarding the quotation for the repair. I had not been contacted by anyone from the repair centre, and the only assistance the store assistant could provide was to give me the customer centre number 084 140 for me to follow up.</p> <p> </p> <p>After struggling to get hold of anyone at the call centre and receiving no help whatsoever at store level, I complained here and I was contacted by Patrick who assisted in giving me the quotation amount, which I declined as it was an absurd amount. In the period between the initial repair and the 15th July, my warranty had conveniently fallen away, something else that isnt mentioned to customers. A 2 year contract is easily given but the device only has a 1 year warranty. I asked Patrick to provide me with a copy of the quotation, as well as a copy of the repairs that were done the first time round, which he assured me would be emailed, but which I never received.</p> <p> </p> <p>I eventually managed to get my device back on 06 September 2016, nearly 2 months later! I visited the store and even that was a mission. the lady (Nadera) who assisted seemed to know nothing and kept running to one of the other consultants (Kapeel) to the extent that even one of the other consultants in the store (Sizwe) asked me what was going on because it took nearly 45min just to get back my phone which hadnt even been repaired. I then asked her for copies of the quotation and she very abruptly said I could not get a copy because I had declined the quote for the repair. After consulting Kapeel for the 5th time she gave me a copy of the repair booking form but not the actual quotation.</p> <p> </p> <p>New and upgrading customers get treated like royalty and recieve the consultants full attention, even to the point where they sit and have personal conversations. But I guess that's how Cell C operate, as soon as you're tied into a contract, they could care less about you, or whether you have a device as long as you pay the contract subscription.</p> <p> </p> <p>I am so over the absolutely pathetic service from Cell C it's not even funny. I was so frustrated by the time I actually got my device back, that I asked Nadera for a cancellation quote as I was ready to cancel my contract there and then, but surprise surprise, the store couldnt even do that. All she could do was tear off a s**** priece of paper and scribble the call centre number on it... Is this how Cell C treats their customers? What level of professionalism is instilled in staff if this is how they behave at all levels?</p> <p>If I do even receive a response to this complaint, I would like the following. 1. The information requested from Patrick, 2. The copy of the quotation for the repair I declined, 3. A cancellation quotation.</p> <p>I have tried replying to the previous review I wrote but it's either nobody reads it or nobody cares. Never again will I ever be a customer to Cell C.</p> <p> </p>