The most painful journey as a new client

Cell C. I am so disappointed in your service. It has been a painful journey as a new client only since the end of January. Long story short, I took out a cellphone contract for "buy one, get one free". You sent me 4 phones and put two contracts on my name. I have been calling since the day I received the phones(which is Jan) everyone said they were escalating and will contact me back but never did. You guys have been debiting me double every since, I asked twice for a manager to contact me back, to this day, not a single contact. To top it off, I need to speak to the "follow up department" to first collect the phones before you can cancel the one contract, in 3 instances I waited for an hour on the line :( I sent an email explaining my whole life story on Monday and still, no response. I have run out of options. I feel like I stand a better chance winning the lotto than getting this sorted. I want someone from the CEO'S office to call me back please.