The most frustrating experience.

The most frustrating experience. I purchased a dataand Whatsapp bundle on the Cell C app on the 26/09/2024, the money was taken from my account but the bundle was never loaded, I then called the call center who's response was to wait 24 hours even though the money had been debited from my account. I waited 24 hours and still no bundle, I called the call centre again, the response was they can't pick it up, I must go to the bank. A complete lack of understanding of what the issue is as it's not the banks problem. I received no answers or solutions and have no had to purchase another bundle and I can almost guarantee that I won't receive a refund. A complete waste of time and and incredibly *********** company, please don't use the Cell C app, rather purchase it though you banking app at least that works.