THE MOST DISGUSTING BUSINESS CONDUCT AND SERVICE PROVIDING EVER!!!!!!!!!!!

<p>I have experienced nothing but terrible, terrible service ever at Cell c. I had often heard of people saying Cellc was by far the worst service provider ever however I had never experienced it until now. </p> <p>I sent my phone in for repairs( REFERENCE gpsan141931) to with the CellC store in sandton where i was assisted by an inexperienced individual, who provided nothing but the incorrect information in terms of the process of the repairs and insurance claim, I was told my phone would be back in three weeks, its been over four, i was told insurance would contact me, It never once did, I asked about the process of insurance in terms of do I call? what do i do as the client and I was told that everyhting would be handled by Cellc. I later found out from another consultant that he had just been hired and that he doesn't know the full process.</p> <p> </p> <p>I was told so many different procedures from different consultants which was frustrating. I filled and refilled in Insurance form I even came and fought with Manager Neren Chetty along side his rude Consultant who said to me " why do you need help when you have already recieved help" he was correct I had recieved help but very rude help from his colleague, he then told me Neren was not there and out came Neren the Manager, his consultant was extrememly rude even using his finger while talking to me.</p> <p>Long story short I have not had a phone for over four months now, with such struggles to recieve help i was faced with rude customer service at the physical store in sandton, I was then given the run around by the consultants, repair department and insurance company. </p> <p>I have been waiting for my phone for the longest time and only to recieve a message from repairs lastweek friday informing me that my phone had been dispatched. I then got a call from CellC yesterday telling me to come get my phone. I got there and recieved a Very unfixed phone and when I asked why The consultant who called them to ask them informed me that c-surance, being CellC's insurance provider, stated that I was contacted on July 31st and told about my excess fee amount of R 1600 and that I had rejected the quote hence they sent the phone back. </p> <p>Why would I reject a quote after waiting so long for my phone and the excess fee to be communicated I asked the consultant, to cut things short, I have been given nothing but the worst kind of treatment at CellC. Yesterday when I got my phone and saw that it was still broken I had to hold tears back besides my friend and infront of the consultant in the store as I felt hopeless, **** to and ****** as a customer who has been paying my account every month with no fail. </p> <p>I am sitting with a broken phone and still paying for it even though I cant use it, I have sent countless emails, called a thousand times and nothing has happend. </p> <p>I would NEVER recommend CellC as a service provider EVER......along with their Insurance provider C-surance. Not even to my worst enemy would I ever recommend CellC.</p> <p>They are TERRIBLE.</p>