THE MOST ATROCIOUS SERVICE EVER RECEIVED

On or about the 08/08/2022 I received a call from a consultant/sales person from Cell C. He offered me a data contract 10g day & 10g nite which included a phone. I accepted the contract and asked if I could use my existing prepaid cell c number on that contract and he said that was possible and I could do a number change. On or about 11/08/2022 a sim card was delivered to my work place and I immediately contacted Cell C to inform that there was no phone with it. The lady I spoke to said that "this can happen and they will send the phone later". Needless to say, 2 days later I received the phone. I did nothing with it, not even open the box and put it away to have as a spare phone. I did not immediately insert the new sim card in my phone and only about approx 2 weeks later did I do this. I then noticed that my phone had not been added onto the sim and after many challenging phone calls, I eventually got someone capable enough to understand what I wanted and got it changed. In the interim another consultant/sales person called me and offered me MIASSIST. She went through everything with me, sent me an email of explanation and I accepted. Whilst going through the process, she informed me that I had 2 contracts. I denied this and it has been HELL ever since. I have called Cell C for an explanation and have day after day after day tried to get someone to help me to cancel whatever other contract I had because as far as I was concerned I only had ONE DATA CONTACT. I called endless times and asked that the phone be collected from me as I did not want it if it was linked to another contract. I was continuously assured that the second contract was going to be cancelled and the phone was going to be collected. The phone was eventually collected on the 25/08/2022 by RAM and I was comfortable that I had done what I had to do. I followed up the next day just to be told that they did not know what I was talking about and that I had 2 contracts in place. By this time my blood pressure is bubbling over. I was told to wait till the following week and call to get a RAM number, which I duly did and was given RAM157944 and a reference number ***. Again I asked about the cancellation of the second contract and as before was pushed from sales to contracts to cancellations and NO ONE was able to assist and help. I called after a couple of days again and went through the whole routine and still nothing, again another reference number ***. On the 31/08/2022, I had RAM at my workplace door coming to collect the phone. I told them that there was no phone and it had been collected already. I called Cell C again and after being drilled again with all the UNLESS SECURITY QUESTIONS, I was informed that the phone had not been received by them. Another reference number ***. By this time I am now about to get into my car and go and hurt someone because CELL C HAVE NOTHING BUT ***********, UNTRAINED PEOPLE working for them. Bear in mind that all I have is my data sim card that was delivered (which was what I agreed to), NO PHONE AND NO OTHER SIM CARD CONTACT in my possession. I have had my prepaid cell c sim card for years with not a stitch of problems until I was stupid enough to accept this data contract which has turned my life into a hell hole. I WANT THE SECOND CONTRACT CANCELLED, AND I WILL NOT BE PAYING A CENT FOR SOMETHING I HAVE NOT USED. I REGRET THE DAY THAT I EVER ACCEPTED THE CALL FROM YOUR SALES PERSON AND ACCEPTED THIS DATA CONTRACT. I AM REQUESTING THAT SOMEONE CONTACT ME AS A MATTER OF URGENCY TO SORT THIS MESS OUT. CELL C HAS THE MOST UNPROFFESSIONAL APPROACH TO PEOPLE OVER THE PHONE AND MOST DEFINATELY DONT KNOW HOW TO DEAL OF HANDLE THE PUBLIC CORRECTLY. IT IS ATROCIOUS.