The Money *******!

My sister passed away in Jan and i did the necessary to stop the contract. The consultant wanted a copy of her death certificate which i gave and then i was cc'd into an email where the person asked others to action. My sister's account was invoiced up till April. There was too much to and fro'ing and eventually i escalated this to the National Complaints Commission who instructed them to respond.

I now have received a letter from Cell C whereby they admitted a cancellation in Jan and they have now closed the account They state there is a refund due to the consumers account HOWEVER, the refund can only be paid into the account that was debited and not any other account.

They have the Master's LOA and all the supporting documents so are they imbeciles that work there? A person who passed away in Jan still has an active bank account in June?? Is this how they make a profit? By Deceased Estates and not refunding. SHAME ON YOU CELL C. Its called Theft!