The minus rating is now at -2

The saga continues with still no resolution (another couple of days have now passed) to the matter of my contract being cancelled more than 30 days before the date I recorded on the cancellation form. This after talking to a lady who was absolutely sure that she could assist me. Our conversation ended with the "I'll call you tomorrow" standard response and once again "tomorrow" just never came. It's beginning to seem a lot like nothing is ever going to happen. I think I've figured out the modus operandi - just keep getting someone to call and tell me they'll assist and eventually the actual end date of the contract will arrive and then Cell C can say with absolute cer*****y that the end of my contract has arrived and they therefore definitely cannot help me. The problem is - yes I'm talking to you Cell C - this has now become a matter of principle. Having a brief read through of the complaints raised on this platform, it appears that being unhelpful seems to be a theme in many instances. I don't know where Cell C sits on the rank of successful companies but even with my limited experience, I have to believe that your customer makes the difference between success and failure. Happy customer = happy company. Or is this not really the basics of Business 101.........?