The Incompetence Of Cell C call centres AGAIN

I just left the Cell C store at Mall Of Africa because my pocket route has stopped working a week again. Therefore I was going to inquire on it's software update.

My review now is that, my contract was renewed May 2018 from a previous 24 months contract for the R99 4GB (day time and night time) plan of 2016.

Upon my consultation with the technical advisor(s) and manager today 23 October 2018 at the Mall Of Africa store I was informed that in fact my contract was not renewed to keep the previous plan (which is no longer a promotional package) which was the request from the account holder. Unfortunately the contract holder was not informed of the current changes: that the previous plan was no longer available and that the insurance would lapse; also, that the router would have to be renewed as the warranty would expire. She was assured instead that the previous benefits would still remain but juat the span of the contractual agreeement would be amended. Instead, with this new plan (renewed contract) the payments were made to the sim card for a 2GB day time for R99. The problem now is that because I was not updated of this I exceeded use and made extra payment amounting to approximately R200 since May 2018 as I still believed my serviced were still night and daytime data.

I would kindly like to be reimbursed for the debit payments I have been making since I was not given thorough information with regards to the contractual benefits of the renewed terms (I was made to believe I would still receive the same benefits for the same payment).

Also, can Cell C customer service call centers be reviewed as this supports the incompetence I had reported in my previous review (not related). No one knows anything from the consultants to the supervisors.

Thank you to the staff at Mall Of Africa.