The incompetence and lack of regard for consumer protection is ridiculous!

This company has officially gotten me to never take any telecoms contract, whether it's a data contract or device, just go prepaid. It's expensive but at least you will not have your name tarnished by a company's incompetence. Whatever you do STAY AWAY FROM CELL C!

I had a data contract with Cell C and someone else was able to open another one in my name while Cell C had my details AND picture on their system. It took them 4 months to close it after I had reported it to them! 4 MONTHS! To this day not a cent of my money has been refunded, they claim they have credited the account with R4111 and when I tell them to close the data contract, they tell me I owe the R1800 for a contract I used to pay R320/month for.

So essentially they won't refund my money, and they won't close the data contract, and they won't give me a reference number for the case so I can go to the ombudsman to report this incident.