1 reviews | Active since Oct 2016

06 Oct 2016, 15:01

The impossible company, how , if ever....

<p>I am a good South African citizen. I pay my taxes, I have got no ******** record, I got a good financial credit track record, I pay my accounts every motnh on time no problem. I recently went to Cell C in the hope of completing a contract with them for a 24 month wifi data contract bundle deal that was on special recently. It was on of those deals where you receive a little pocket held modem and every month a amount of data to use on it for a certain amount.</p> <p>What a absolute HORRIBLE EXPERIENCE! I hated it. Day 1 - Go to hear what documents is needed - write down all of it so that I do not forget any, then same day I collect and gather all that is needed, like the 3 months bank statements, a pay slip, adress that sort of thing! The usual. Day2 - attempt 1 - I could not complete the deal cause the lady stated she does not accept the stamp on the bank statement, that was on the statements, for which I had to go in the bank for and stand in the que to internet bank and print!! Day3 attempt 2 - Could not complete the deal AGAIN cause now she states she wants a latest payslip! not just any payslip! WHY WOULD YOU NOT SAY THIS IN THE BEGINNING!! , so I go back you know how much effort it is when you work for yourself and make payslips for a stupid deal spesially like this, who has time for this!. Day 4 - attempt 3 - Could yet again not complete the deal!! Cause Cell C system was giving some error in my credit check application that they did! How can my credit check not be fine!! No other company has a problem!DAY 5 attempt 4 - Could yet again not complete the deal, cause of the lady was not happy with the payslip that I specially had to go back to make!!!! Day6 attempt 5 - The lady sent me back can you believe YET AGAIN, cause she only accepts Green I.D!! Why but why , not even the bank does, you can provide your drivers everywhere, Vodacom did not have any problem in accepting my drivers! SO I EVENTUALLY GAVE UP!! I almost cried cause of all the effort and frustration and still no deal has been done! Firstly how can the sale staff in the shop each say different things on which documents is needed, do they not understand the frustration they cause for the client! it is absolutely terrible to see the shock that it is completely impossible to get a deal signed out of Cell C. I went to a opponent company before and it took me only a few hours! one day done! So how is it so complicated for cell c to accomodate me. I have a good credit record on which you will find a cellphone contract on that is paid every month, so truly I can not understand why the staff is uncoordinated and cell c impossible for me to get that data deal. WOULD LOVE for them to tell me! Cause it is shock bad service!</p>

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Replies (2)
Cell C
Cell C's reply06 Oct 2016, 15:12
Official

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard service we want for our customers.

One of our team members will contact you and assist. Do expect communication during the course of the day.

Regards

Cell C | PN

Cell C
Cell C's reply07 Oct 2016, 11:54
Official

Danielle has been in contact with you to assist and advise on a way forward regarding this matter.

Regards
Cell C | PN