The Horror Continues

So after I wrote my review here, complaining about the GetMore added subscription from Cell C, an agent responded privately to get more information from me. Eventually another agent called and promised to escalate the matter. She assured me that someone from Get More will contact me to cancel the subscription. And she also assured me that I’ll be reimbursed from the initial time I called to cancel - also that they will investigate to assess whether I gave consent to take up this added service or not. That if I did not consent, then I’ll have to be reimbursed from 2016 - which is when the Get More thing was initiated. It’s safe to say that to date, no one has called me back (this was last week). Today I called the Get More number and stated the reason for my call. The agent asked me to hold while she gets another agent to speak to me. I held for almost 13 minutes then the phone just cut off. To say I’m frustrated is an understatement