The forgotten customer.

<p>I am regrettably an account holder at Cell C. My account for Cell C is held through my mother, who lives in the United Kingdom. In December 2016, my cellphone was damaged. My mother has signed repeated forms that have been faxed, hand delivered,and emailed to Cell C stated that as she is out of the country I have been given surety over said account. Something Cell C has still not managed to get right, even though the PDF document is available on my account holder profile for all at Cell C to see.</p> <p> </p> <p>In order for any repairs to occur my mother had to fill in the necessary form for the phone to be processed. On the 7th of December, after receiving my job number my cellphone reached the Cell C repair centre. There my phone was proceeded and a quote was sent to me for the amount due to repair the damages. Thins amount was quoted at more than R10 000. Please note that I had taken out Cell C insurance along with my contract that began in April 2016. So to be expected to pay so much after having paid insurance for almost a year, with a phone under full warranty is ridiculous.</p> <p>Without informing me, my cellphone was then sent back to the Cell C Cavendish store in March of 2017. This was after I had been to the Cell C cavendish store to complain about the drastic quote. I was informed I would receive feedback from December. After much frustration and after having been back and forward to the store repeatedly, it came to my attention that according to the Cell C repair center I had no insurance policy. This being due to the fact that Cell C Cavendish had not submitted my forms from April 2016, and only decided to do so in March of 2017. One month short of a whole year. I found this all out weeks of questioning what had happened to my property.</p> <p> </p> <p>After many more visits and many more interactions with *********** staff memebers of Cell C Cavendish and online Cell C helplines, I finally found out that I needed to resubmit never claim forms in order to restart the process started in December all over again. Yes. Again.</p> <p> </p> <p>As stated my mother lives in the UK and it took weeks to just be told one simple instruction I have basically been begging Cell C for. So she had to refill in the same form for the second time, only 6 months later.</p> <p> </p> <p>I have since resubmitted said forms as of the 16/5/17 and have paid the excess fees due after my insurance was acknowledged. After calling Cell C Cavendish today, they said they cannot comment as to why my phone has yet to be rehanded in to receive a new job number to start the whole new exciting process again.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>