The endless Poor service from Cell C Call Centre

I have 3 contracts with Cell C and noticed that 2 of my numbers was due for an upgrade.<br> <br> - I was contacted by a Call Centre agent and was requested to upgrade my data contract 084715 or I would be paying more for the contract once the contract comes to an end. To that I had stated that I would like to upgrade that contract but at a later stage. <br> - The next day I had received a message to thank me for my upgrade, however I had not approved this!! The agent had upgrade my contract without my authorization. - UNWANTED !!<br> - I had contract the call centre looking for answers however the agent keep me on hold, and then transferred me to another dept that then cut the call.<br> - The number that I did want to upgrade 084291 was an early upgrade and I called the call centre on the 2/11/15 and was told that the number can only be upgraded on the 05/11/2015. <br> - However when I called on 05/11 I was informed that the upgrade can now only be done on the 05/12/15<br> - I was mislead from the outset and was given false hope by CellC with the early upgrade promotion.<br> CellC has empty promises and I would definitely look at porting all 3 of my contracts to another network.