CR
Craig R
1 reviews | Active since Sept 2011
12 Jun 2020, 18:29
The end of Cell C
During lockdown and based on their website advertising I signed for an upgrade to an iPhone 11 64 and received official SMS confirmation / approval by SMS on 13 May. 30 days after no delivery and I phone to follow up and am told phone discontinued (totally a lie) so they just cancelled contract (yet they still are advertising model online today) - no communication at all! I sent an official complaint from within their app but 48 hours later absolutely no response I should go directly to the ombudsman as have confirmation of contract but I think they will be bankrupt shortly so what a waste of breath! #CellC must fall...
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Cell C's replyOfficial
12 Jun 2020, 19:21Good Day Craig
Thank you for making contact with Cell C regarding your upgrade.
We have been experiencing stock issues with the iPhone however, we are doing a follow up and will come back with feedback.
On behalf of Cell C we want to extend our sincerest apologies for the negative experience that you had with our customer service.
^NS
Thank you for making contact with Cell C regarding your upgrade.
We have been experiencing stock issues with the iPhone however, we are doing a follow up and will come back with feedback.
On behalf of Cell C we want to extend our sincerest apologies for the negative experience that you had with our customer service.
^NS
Cell C's reply12 Jun 2020, 19:21
Official
Good Day Craig
Thank you for making contact with Cell C regarding your upgrade.
We have been experiencing stock issues with the iPhone however, we are doing a follow up and will come back with feedback.
On behalf of Cell C we want to extend our sincerest apologies for the negative experience that you had with our customer service.
^NS
Thank you for making contact with Cell C regarding your upgrade.
We have been experiencing stock issues with the iPhone however, we are doing a follow up and will come back with feedback.
On behalf of Cell C we want to extend our sincerest apologies for the negative experience that you had with our customer service.
^NS