AS
Amoree S
1 reviews | Active since Jun 2021
18 Jul 2025, 02:27
The data just dissappear
The data just dissappear. You buy data and it just vanishes, sometimes it seems like it is not even loaded. Even if I use Wi-Fi it just runs out.
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Replies (1)
Cell C's replyOfficial
18 Jul 2025, 07:23Dear Amoree Steyn,
Thank you for reaching out and sharing your concerns with us. We understand how frustrating it can be when your data appears to vanish, especially when you're relying on Wi-Fi and not actively using mobile data. It can certainly be confusing, and we truly empathize with your experience.
Please be assured that data does not simply disappear, all data usage, whether from WhatsApp bundles or standard data, is depleted through internet activity, often by background apps or system updates that run without your direct interaction.
To assist you further, we’ll escalate your query to our support team for a detailed data usage validation. They’ll investigate and provide a clear breakdown of how your data was used.
We appreciate your patience and the opportunity to resolve this matter.
Kind regards,
Cell C | GM
Thank you for reaching out and sharing your concerns with us. We understand how frustrating it can be when your data appears to vanish, especially when you're relying on Wi-Fi and not actively using mobile data. It can certainly be confusing, and we truly empathize with your experience.
Please be assured that data does not simply disappear, all data usage, whether from WhatsApp bundles or standard data, is depleted through internet activity, often by background apps or system updates that run without your direct interaction.
To assist you further, we’ll escalate your query to our support team for a detailed data usage validation. They’ll investigate and provide a clear breakdown of how your data was used.
We appreciate your patience and the opportunity to resolve this matter.
Kind regards,
Cell C | GM
Best regards,
Cell C's reply18 Jul 2025, 07:23
Official
Dear Amoree Steyn,
Thank you for reaching out and sharing your concerns with us. We understand how frustrating it can be when your data appears to vanish, especially when you're relying on Wi-Fi and not actively using mobile data. It can certainly be confusing, and we truly empathize with your experience.
Please be assured that data does not simply disappear, all data usage, whether from WhatsApp bundles or standard data, is depleted through internet activity, often by background apps or system updates that run without your direct interaction.
To assist you further, we’ll escalate your query to our support team for a detailed data usage validation. They’ll investigate and provide a clear breakdown of how your data was used.
We appreciate your patience and the opportunity to resolve this matter.
Kind regards,
Cell C | GM
Thank you for reaching out and sharing your concerns with us. We understand how frustrating it can be when your data appears to vanish, especially when you're relying on Wi-Fi and not actively using mobile data. It can certainly be confusing, and we truly empathize with your experience.
Please be assured that data does not simply disappear, all data usage, whether from WhatsApp bundles or standard data, is depleted through internet activity, often by background apps or system updates that run without your direct interaction.
To assist you further, we’ll escalate your query to our support team for a detailed data usage validation. They’ll investigate and provide a clear breakdown of how your data was used.
We appreciate your patience and the opportunity to resolve this matter.
Kind regards,
Cell C | GM
Best regards,