The customer pays for customer care’s mistakes

I would’ve given no stars but there wasn’t an option to rate less than one. Customer care is the worst thing ever because they really don’t care about the customer. They keep making mistakes and then it’s your job to contact them repeatedly and confirm your identification with every operator because they put you through to numerous consultants who can not help. They can only do upgrades, there is no menu to speak to management or even the accounts department, they can only log a complaint. Then you are on backlog. Why would anyone want a contract with a company who clearly doesn’t have management? I don’t know how to sort out an upgrade and a cancellation of contract if the only people you can speak to are the people you want to complain about. They are conveniently ***********. No Help Cell C