1 reviews | Active since Jan 2017

01 Jul 2017, 06:58

The credit that never came....

<p>I've reached my last straw with u guys. Cell C</p> <p>Bad signal, dropped calls and slow internet resulting in your staff offering me a credit to retain me as a client in the middle of May. This credit was to be deducted from June invoice. Sounds like a ok way out right?</p> <p><br />Wrong cause on the 21st of June 2017 at 10.21 am I contacted the call centre to ask if my credit had been loaded. Guess wat. Someone at cellc had f#@ked me again.... No one had loaded my credit. This case then got escalated to the advisor who had previously assisted and she told me that all was fine and that I would still receive my credit on my invoice.</p> <p><br />THIS MORNING U A-HOLES ONCE AGAIN DIDN'T DO YOUR JOB. TOOK R1000 TO MUCH FROM MY BANK ACCOUNT???? REALLY YOU CHEEK HAS NO END. TAKE YOU PHONE AND ROUTER AND SHOVE IT.</p> <p><br />LET ME NOT PAY CELLC WHAT I OWE THEM AND MY LINE IS IMMEDIATELY CUT OFF. NOW IT'S SATURDAY WHAT DO I DO?</p>

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Replies (3)
Cell C
Cell C's reply01 Jul 2017, 07:03
Official

Sincere apologies for the manner in which this matter was handled.

It's Saturday and we'll get someone to assist you, don't worry.

Do expect a call.

Regards

Cell C | PN

's update01 Jul 2017, 07:11
Reviewer Update

At wat time?

Cell C
Cell C's reply03 Jul 2017, 10:46
Official

As per feedback, the matter has been escalated to exclusive desk.

Regards

Cell C | PN