1 reviews | Active since Apr 2017

07 Apr 2017, 13:59

The contract will never end, they just keep billing me

<p>I paid to cancel my contract,I though everything was sorted out, then the bills kept comming, days spent in the shop wasted, the staff kept saying it will get sorted out, no, they kept billing me for that old contract which I paid cash to finish early.</p> <p>Just liek that guy that stuck up the billboard in Johannesbirg for the same reason, Ceel C is for life there is no getting out once they have your bank deatils you are never getting out, they will keep billing you, be warned </p>

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Replies (5)
Cell C
Cell C's reply07 Apr 2017, 14:13
Official

You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.

One of our consultants will contact you and assist with this matter.

Regards
Cell C | PN

's update08 Apr 2017, 13:14
Reviewer Update

I have invested so much time in this case, the hours and frustartion are simlpy unnessasary, just a quick search on Google and one will find many similar issues, Im sure many remember the case of George Prokas erecting the sign in Sandton for the very same reason, one can only imagine the level of frustation he went through to resort that.

Let me warn you, you never leave Cell C, or more to the point your debit order never leaves C Cell,they will bill you for life, wheather you have canceled or are out of contract, they dont care.

unless you are willing to fight this, invest many hours in store visits, phone calls and emails.

They are like a cancer, you can try and treat it but evetualy its comming back, maybe that is what the C in Cell C stands for.

http://www.fin24.com/Tech/Companies/Cell-C-billboard-The-court-arguments- ********** 1

's update08 Apr 2017, 13:15
Reviewer Update

http://ewn.co.za/2014/11/13/Cell-C-banner-debacle-Angry-customer-feels-vindicated-after-court-ruling

Cell C
Cell C's reply11 Apr 2017, 10:55
Official

Danielle has been in contact with you to assist with this matter and she sent an email confirming the outcome feedback.

Regards

Cell C | PN

's update11 Apr 2017, 13:45
Reviewer Update

Danille has been great, however Cell C have got it wrong,and no resolution has been found, I paid over R3000 to terminated the contract early, that was in January, they have been billing me and have billed me up until 01 May , they should not be billing me at all, I paid the early termiation fee, why can they simply not refund me, its like a ongoing cat and mouse game.

Remember the billboard in Joberg, I know how frustratng George must have got to put up a R60K billboard.