The Continuing Saga of Billing me for GetMore AFTER it was Cancelled in 2015

My previous post of 17th October 2017 refers. I initially thought that one Derrick Makhubele managed to sort out the problem and have my account credited, but this has, unfortunately NOT been the case.

I have received my latest Cell C statements and not only have they ONCE AGAIN included a billing for this facility, but they have done so TWICE on one statement. Furthermore, the refund of the previously overpaid amount of R1,239 over 21 months that, according to Derrick Makhubele, SHOULD have been credited to this account is STILL NOT SHOWING. Notwithstanding the fact that I sent a personal email to Derrick Makhubele on 07th November in which I very clearly stated my intention of taking matters further if I received no positive response by close of business on Friday 10th November 2017, he has not had the courtesy to respond to me - so here I am again - the continuing saga of Cell C NOT providing an acceptable level of service and continuing to bill me to pay for a facility that was already cancelled (and confirmed by themselves) in November 2015! The other annoying thing that was confirmed by Derrick Makhubele is the fact that the upgrade that I was sold by one Ntabiseng at Cell C Call Centre - that was due to be activated on 21st October 2017 - has not even been logged for processing! In a way I believe this might be a good thing because now I have one less contract to physically cancel with them! Quite frankly, I have absolutely no confidence in discussing this matter with anyone in the accounts or call centre departments at Cell C, so perhaps someone can put me in touch with someone SENIOR at this annoying company - or even the official OMBUD (if there is one) for Cellular companies. I have NO intention of paying anything on the account in question as THEY owe ME money - but they can't even get the amounts sorted out. My intention now is to cancel this contract that was only renewed with effect from 21st October 2017 and then to cancel the contract that was NOT renewed and is therefore on a month-to-month basis. As I said in my email to Derrick makhubele - I simply cannot believe the level of incompetence I have experienced with Cell C - definitely not worthy of my continued patronage! The Cell number in question is ********** 987.