1 reviews | Active since Oct 2017
The Circus know as CELL C
What a Circus, I have 3 account with Cell C and spend just under R2000 every month with them. Right, so I cancelled with someone I thought is worse than Cell C but that is debatable. I app**** for a Fibre line and cell contract, I get told via sms that I have been declined I do not meet there requirements for credit. WOW. I email the Khumbelo that assisted me asking what the story, he phoned me this morning, with the same story telling me that I must be behind on some of my accounts really. I then ended the call being very upset, waiting for the CEO to phone me. I send 2 emails to Khumbelo " this was his response to me WOW the cutomer service is impressive. "I would really appreciate if you could give me a chance explain rather than shouting at me and fuming at me. I’m just doing my job and there are things that are not within my control" I requested where it says I have been declined, he can not provide it to me but in the same response I get this " I needed to explain that the other number on a month to month has been approved for an upgrade for the same deal we discussed yesterday for a Samsung A50 @ R349 as your Cell C account has been well conducted." so you decline me for having not met your credit criteria, yet you approve me for an upgrade to a 24 month contract. WOW
Get the CEO to phone me let me speak to him, the I asked about the month to month contract what is the notice period 30 days, cause I want to end that asap. The Fibre you can cancel. Another provider approved me on a better deal and also on fibre, I will be moving all my business over to them.
Mr CEO if you an actual CEO phone me, lets see. I doubt it, prove me wrong.
Thank you for bringing this matter to our attention.
We sincerely apologize for the unpleasant experience. We would like to assure you that this is not the norm at Cell C, nor is it the level of service that we aspire to provide.
One of our friendly Social Media consultant will contact you shortly to assist.
^NT
Best regards,
Thank you for bringing this matter to our attention.
We sincerely apologize for the unpleasant experience. We would like to assure you that this is not the norm at Cell C, nor is it the level of service that we aspire to provide.
One of our friendly Social Media consultant will contact you shortly to assist.
^NT
Best regards,
