MN
Msiyana N
1 reviews | Active since Jan 2024
27 Mar 2024, 12:18
The Cell C contract that I am suggested to pay it in full, and the Samsung Tablet was sent back to Cell C on the fifth day after the delivery, and it was fetched by the same company and the same person who delivered it to me.
I received a call from Cell C about their Contract promotion of a Samsung Tablet in May 2022, I was interested in their contract and accepted it. Upon delivery I received two contracts which were the Tablet and the Data Sim. I contacted Cell C to inform them that I did not know the second contract of the Data sim and since I was frightened decided to send them back to Cell C as it was under their stipulated time that within seven days if you do not want the contract of which I did the same.
They confirmed it was cancelled, however they deducted the money in my Nedbank Account. I contacted their Customer Care and they asked me to forward an affidavit with my Certified ID copy and Bank statement that shows the deduction to their ***** department of which I did that. But they continued to deduct the money all these months until now they are still deducting since May 2022 and the amount is R304.44 and it will be finished in May 2024.
In addition, whenever I request the copy of the contract I never received it, it was confirmed on 04 October 2023 when I contacted 084135 their customer care number that the number was never in use and the device was never in use. I further asked to be referred to their cancellation department and they informed me that they are unable to cancel the contract unless I pay cancellation fee of R1800 on top of the payment that is not reasonable that I paid since May 2022. I have been stressing in a way that I should even stop working since I noticed that I am working for them.
I once missed the payment for almost three months and they took me to their debt collectors and end up paying forcefully all the missed payments, and I am now one in the bad payers list because of Cell C. I humble ask for assistance, and I have all the evidence that I am claiming in this communication and how many times trying to contact them and that never assisted me.
I hope you will find this review in order, and be aware of such thing are happening at Cell c.
Helpful (0)
Replies (13)0
Replies (13)MN
Msiyana N's updateReviewer Update
27 Mar 2024, 13:04Thank you for quick reply. However this is not surprising me at all, as I am getting the same response whenever I made contact with Cell C as from May 2022. And they never came back to me within 24-48 working hours, I think you should have someone to monitor the calls as it seems there is no one. This seems as the response as there will be no contact with me and I will wait for the call. This is triggered by the experience I have for two full years about the kind of response from Cell C.
MN
Msiyana N's update27 Mar 2024, 13:04
Reviewer Update
Thank you for quick reply. However this is not surprising me at all, as I am getting the same response whenever I made contact with Cell C as from May 2022. And they never came back to me within 24-48 working hours, I think you should have someone to monitor the calls as it seems there is no one. This seems as the response as there will be no contact with me and I will wait for the call. This is triggered by the experience I have for two full years about the kind of response from Cell C.
Cell C's replyOfficial
27 Mar 2024, 13:26Dear Msiyana Cya Njilo,
We understand why you would feel this way.
As the Social Media Team, we can assure you that the buck stops with us. We will assist with your initial query and ensure that it is resolved efficiently. Furthermore, we will address the root cause of this negative experience that you should have not experienced to begin with. We take customer experience seriously and we will get to the bottom of the matter as promised.
Regards,
Cell C | TN
We understand why you would feel this way.
As the Social Media Team, we can assure you that the buck stops with us. We will assist with your initial query and ensure that it is resolved efficiently. Furthermore, we will address the root cause of this negative experience that you should have not experienced to begin with. We take customer experience seriously and we will get to the bottom of the matter as promised.
Regards,
Cell C | TN
Cell C's reply27 Mar 2024, 13:26
Official
Dear Msiyana Cya Njilo,
We understand why you would feel this way.
As the Social Media Team, we can assure you that the buck stops with us. We will assist with your initial query and ensure that it is resolved efficiently. Furthermore, we will address the root cause of this negative experience that you should have not experienced to begin with. We take customer experience seriously and we will get to the bottom of the matter as promised.
Regards,
Cell C | TN
We understand why you would feel this way.
As the Social Media Team, we can assure you that the buck stops with us. We will assist with your initial query and ensure that it is resolved efficiently. Furthermore, we will address the root cause of this negative experience that you should have not experienced to begin with. We take customer experience seriously and we will get to the bottom of the matter as promised.
Regards,
Cell C | TN
MN
Msiyana N's updateReviewer Update
27 Mar 2024, 18:01You can call me anytime in this number *** and the alternative number is ***.
MN
Msiyana N's update27 Mar 2024, 18:01
Reviewer Update
You can call me anytime in this number *** and the alternative number is ***.
MN
Further more I contacted Cell C Ombudsman via email and to no Success.
I have tried different options available on Earth to try help but to no success.
This is ********, unreasonable and the procedure is unfair. (Promotion of Administrative Justice Act of 2001)
Msiyana N's updateReviewer Update
27 Mar 2024, 19:04Besides numerous calls to Cell C Customer service and I believe as you always explain that "Please note all the calls are being recorded and that they could be made available on your request" I so wish that all my call records to cell C can be made available to me. Of which I requested them on numerous occasions and to no avail.
Following are the emails that I forwarded to Cell C and was ignored:
Following are the emails that I forwarded to Cell C and was ignored:
- Friday, May 20, 2022 at 3:39 PM. From *** To ********
- Tuesday, December 6, 2022 at 12:20 PM. From *** To ***
- Friday, January 13, 2023 at 8:12 AM. From *** To ********
- Monday, December 12, 2022 at 4:10 PM. From *** To ***
- November, 23, 2022 at 29:24 PM From *** To Zakhele Ngcobo (Contractor)
- I made sure that I communicate in writing most of the time so that at the end I am able to prove myself against Cell c.
Further more I contacted Cell C Ombudsman via email and to no Success.
I have tried different options available on Earth to try help but to no success.
This is ********, unreasonable and the procedure is unfair. (Promotion of Administrative Justice Act of 2001)
MN
Msiyana N's update27 Mar 2024, 19:04
Reviewer Update
Besides numerous calls to Cell C Customer service and I believe as you always explain that "Please note all the calls are being recorded and that they could be made available on your request" I so wish that all my call records to cell C can be made available to me. Of which I requested them on numerous occasions and to no avail.
Following are the emails that I forwarded to Cell C and was ignored:
Following are the emails that I forwarded to Cell C and was ignored:
- Friday, May 20, 2022 at 3:39 PM. From *** To ********
- Tuesday, December 6, 2022 at 12:20 PM. From *** To ***
- Friday, January 13, 2023 at 8:12 AM. From *** To ********
- Monday, December 12, 2022 at 4:10 PM. From *** To ***
- November, 23, 2022 at 29:24 PM From *** To Zakhele Ngcobo (Contractor)
- I made sure that I communicate in writing most of the time so that at the end I am able to prove myself against Cell c.
Further more I contacted Cell C Ombudsman via email and to no Success.
I have tried different options available on Earth to try help but to no success.
This is ********, unreasonable and the procedure is unfair. (Promotion of Administrative Justice Act of 2001)
MN
Msiyana N's updateReviewer Update
03 Apr 2024, 08:57Dear Msiyana Cya Njilo,
Thank you for contacting Cell C.
We regret that your experience with us was unsatisfactory and fell short of our customer service standards.
We would like the opportunity to attend to the matter with the aim of resolving your query.
We have escalated your query and our Team will make contact with you within 24-48 working hours to assist effectively.
Regards
Cell C | DA
Dear Cell C
This message was received on 27 March 2024, Then I was contacted to be told the contract is fully paid so I don't have contract with them. Cell C need to be reminded that : the issue here is that I need all my money back because the package that I paid in full was returned back to the store.
Kind regards
Thank you for contacting Cell C.
We regret that your experience with us was unsatisfactory and fell short of our customer service standards.
We would like the opportunity to attend to the matter with the aim of resolving your query.
We have escalated your query and our Team will make contact with you within 24-48 working hours to assist effectively.
Regards
Cell C | DA
Dear Cell C
This message was received on 27 March 2024, Then I was contacted to be told the contract is fully paid so I don't have contract with them. Cell C need to be reminded that : the issue here is that I need all my money back because the package that I paid in full was returned back to the store.
Kind regards
MN
Msiyana N's update03 Apr 2024, 08:57
Reviewer Update
Dear Msiyana Cya Njilo,
Thank you for contacting Cell C.
We regret that your experience with us was unsatisfactory and fell short of our customer service standards.
We would like the opportunity to attend to the matter with the aim of resolving your query.
We have escalated your query and our Team will make contact with you within 24-48 working hours to assist effectively.
Regards
Cell C | DA
Dear Cell C
This message was received on 27 March 2024, Then I was contacted to be told the contract is fully paid so I don't have contract with them. Cell C need to be reminded that : the issue here is that I need all my money back because the package that I paid in full was returned back to the store.
Kind regards
Thank you for contacting Cell C.
We regret that your experience with us was unsatisfactory and fell short of our customer service standards.
We would like the opportunity to attend to the matter with the aim of resolving your query.
We have escalated your query and our Team will make contact with you within 24-48 working hours to assist effectively.
Regards
Cell C | DA
Dear Cell C
This message was received on 27 March 2024, Then I was contacted to be told the contract is fully paid so I don't have contract with them. Cell C need to be reminded that : the issue here is that I need all my money back because the package that I paid in full was returned back to the store.
Kind regards
MN
Msiyana N's updateReviewer Update
03 Apr 2024, 10:04I will be glad if it can be today, I am in need of that cash, that was unfairly deducted from me for two years. I will be making the calculations so long.
MN
Msiyana N's update03 Apr 2024, 10:04
Reviewer Update
I will be glad if it can be today, I am in need of that cash, that was unfairly deducted from me for two years. I will be making the calculations so long.
MN
Msiyana N's updateReviewer Update
03 Apr 2024, 10:30I wonder, is it possible to get a time frame perhaps?
MN
Msiyana N's update03 Apr 2024, 10:30
Reviewer Update
I wonder, is it possible to get a time frame perhaps?
MN
Msiyana N's updateReviewer Update
03 Apr 2024, 10:44Since Cell C. since 2022. Cell C has been getting in Touch of me for an update.
You need to be reminded, this is not surprising me anymore when I receive such response otherwise it makes things worse since now I have to think about this.
I can be glad if I cannot get the update but the money rather.
If you were me me, you would thing the same I am not exaggerating things, Cell c had enough time to resolve this because I started informing them about this in May 2022, what ever time I need to wait for/the update I need to wait for/ the feedback/what ever you may call it/ it will always be unreasonable to me.
You need to be reminded, this is not surprising me anymore when I receive such response otherwise it makes things worse since now I have to think about this.
I can be glad if I cannot get the update but the money rather.
If you were me me, you would thing the same I am not exaggerating things, Cell c had enough time to resolve this because I started informing them about this in May 2022, what ever time I need to wait for/the update I need to wait for/ the feedback/what ever you may call it/ it will always be unreasonable to me.
MN
Msiyana N's update03 Apr 2024, 10:44
Reviewer Update
Since Cell C. since 2022. Cell C has been getting in Touch of me for an update.
You need to be reminded, this is not surprising me anymore when I receive such response otherwise it makes things worse since now I have to think about this.
I can be glad if I cannot get the update but the money rather.
If you were me me, you would thing the same I am not exaggerating things, Cell c had enough time to resolve this because I started informing them about this in May 2022, what ever time I need to wait for/the update I need to wait for/ the feedback/what ever you may call it/ it will always be unreasonable to me.
You need to be reminded, this is not surprising me anymore when I receive such response otherwise it makes things worse since now I have to think about this.
I can be glad if I cannot get the update but the money rather.
If you were me me, you would thing the same I am not exaggerating things, Cell c had enough time to resolve this because I started informing them about this in May 2022, what ever time I need to wait for/the update I need to wait for/ the feedback/what ever you may call it/ it will always be unreasonable to me.
MN
Msiyana N's updateReviewer Update
03 Apr 2024, 10:54Please wait for our support team to provide an update.
Firstly: I don't believe even if there is support team, if there is they are not supporting. If they were supporting there should be a time frame.
Secondly: It seems these answers are just Auto replies / or just an answer for the sake of answering.
It is not subjective at all.
Firstly: I don't believe even if there is support team, if there is they are not supporting. If they were supporting there should be a time frame.
Secondly: It seems these answers are just Auto replies / or just an answer for the sake of answering.
It is not subjective at all.
MN
Msiyana N's update03 Apr 2024, 10:54
Reviewer Update
Please wait for our support team to provide an update.
Firstly: I don't believe even if there is support team, if there is they are not supporting. If they were supporting there should be a time frame.
Secondly: It seems these answers are just Auto replies / or just an answer for the sake of answering.
It is not subjective at all.
Firstly: I don't believe even if there is support team, if there is they are not supporting. If they were supporting there should be a time frame.
Secondly: It seems these answers are just Auto replies / or just an answer for the sake of answering.
It is not subjective at all.
MN
Msiyana N's updateReviewer Update
03 Apr 2024, 13:50Thank you Our Team , nevertheless I am happy that I let you in this platform because you are able to reply quick, whereas this was supposed to be done long time to respond to customer complaint before the other platforms.
I believe you do have the internal platforms to deal with situations like this but they are failing, and continue failing until you lend here.
If this is not eye opener may be its ear opener and if you are happy with what you are doing, continue doing it.
I have already paid the contract for two years, what will scare me now? I know Our Team will be in touch to provide an update.
I believe you do have the internal platforms to deal with situations like this but they are failing, and continue failing until you lend here.
If this is not eye opener may be its ear opener and if you are happy with what you are doing, continue doing it.
I have already paid the contract for two years, what will scare me now? I know Our Team will be in touch to provide an update.
MN
Msiyana N's update03 Apr 2024, 13:50
Reviewer Update
Thank you Our Team , nevertheless I am happy that I let you in this platform because you are able to reply quick, whereas this was supposed to be done long time to respond to customer complaint before the other platforms.
I believe you do have the internal platforms to deal with situations like this but they are failing, and continue failing until you lend here.
If this is not eye opener may be its ear opener and if you are happy with what you are doing, continue doing it.
I have already paid the contract for two years, what will scare me now? I know Our Team will be in touch to provide an update.
I believe you do have the internal platforms to deal with situations like this but they are failing, and continue failing until you lend here.
If this is not eye opener may be its ear opener and if you are happy with what you are doing, continue doing it.
I have already paid the contract for two years, what will scare me now? I know Our Team will be in touch to provide an update.
MN
Msiyana N's updateReviewer Update
09 Apr 2024, 08:20Good day
While I am waiting for the response from Our Team, I receive this message " Your CELL C acc has been handed over for collections. Call MBD on *** to discuss pmnt of outstanding balance. Acc No: ***"
While I am waiting for the response from Our Team, I receive this message " Your CELL C acc has been handed over for collections. Call MBD on *** to discuss pmnt of outstanding balance. Acc No: ***"
MN
Msiyana N's update09 Apr 2024, 08:20
Reviewer Update
Good day
While I am waiting for the response from Our Team, I receive this message " Your CELL C acc has been handed over for collections. Call MBD on *** to discuss pmnt of outstanding balance. Acc No: ***"
While I am waiting for the response from Our Team, I receive this message " Your CELL C acc has been handed over for collections. Call MBD on *** to discuss pmnt of outstanding balance. Acc No: ***"
MN
Msiyana N's updateReviewer Update
15 Apr 2024, 19:00Good Evening
I was called from Cell C on 10 April 2024 and they asked my account number for my refund. up until now there is no refund executed. I gave all what they wanted from my side. So I don't know that everyday I must remind them since my patience has been exhausted. I wonder how long must this happen to me.
I was called from Cell C on 10 April 2024 and they asked my account number for my refund. up until now there is no refund executed. I gave all what they wanted from my side. So I don't know that everyday I must remind them since my patience has been exhausted. I wonder how long must this happen to me.
MN
Msiyana N's update15 Apr 2024, 19:00
Reviewer Update
Good Evening
I was called from Cell C on 10 April 2024 and they asked my account number for my refund. up until now there is no refund executed. I gave all what they wanted from my side. So I don't know that everyday I must remind them since my patience has been exhausted. I wonder how long must this happen to me.
I was called from Cell C on 10 April 2024 and they asked my account number for my refund. up until now there is no refund executed. I gave all what they wanted from my side. So I don't know that everyday I must remind them since my patience has been exhausted. I wonder how long must this happen to me.
Cell C's replyOfficial
15 Apr 2024, 20:17Dear Msiyana Cya Njilo
We sincerely apologize for the delay and the inconvenience caused by the outstanding refund.
Our dedicated team will reach out to assist accordingly.
Regards,
Cell C | TM
We sincerely apologize for the delay and the inconvenience caused by the outstanding refund.
Our dedicated team will reach out to assist accordingly.
Regards,
Cell C | TM
Cell C's reply15 Apr 2024, 20:17
Official
Dear Msiyana Cya Njilo
We sincerely apologize for the delay and the inconvenience caused by the outstanding refund.
Our dedicated team will reach out to assist accordingly.
Regards,
Cell C | TM
We sincerely apologize for the delay and the inconvenience caused by the outstanding refund.
Our dedicated team will reach out to assist accordingly.
Regards,
Cell C | TM