THe Bad Service from Cell C Cape Gate Continues

No Joys with Cell C. I need someone other than the store to communicate with me. I think they're closed. My wife logged a complaint for me, they emailed her and just said, there is nothing for her to cancel. I emailed back to say, but I emailed months before, please ask Maxine to contact me. We've emailed and emailed. I need someone from the cancellation department to contact me. I am not going in to a mall (due to Covid) to cancel my contract. I've done it over email before and I am sure you have the process. I've sent the cancellation form to the Cape Gate Store and also requested the amount due for cancellation. Still no reply for days now. I do not want to deal with this store ever again. Can someone from the cancellation department please email me the amount due for canceling my contract and to put it to Prepaid (very important that I keep this number). I will provide you with all the details when you email me. My account nr is ***. Kind regards Jaco