The Atrocity that is Cell C and C Surance

<p>After sitting on my claim since 29th July 2016, I am yet to receive the status of my insurance claim from C Surance</p> <p> </p> <p>From sending my statement on 10 August and being asked to write in it Attention katlego as I did, I receved no response.</p> <p> </p> <p>After sending my statement a 2nd time on August 11th after being told they have not received it after I had called in a third time, I was tild that perhaps I should get it from Cell C. I was then transferred that Friday to Cell C Bayside where I spoke to Simon who told me he was ill equipped to assist me and will call me back in 10 minutes.</p> <p> </p> <p>This was not done</p> <p> </p> <p>I reverted to Customer Service and received my statement on August 19th I forwrded same immediately. I was them told that they are waiting on a usage report</p> <p> </p> <p>I call back only to be on hold for 15 minutes and having the call dropped and theis happened everytime I called in.</p> <p> </p> <p>Everytime I call in I am then told that they need this or that from Head Office, same promise I was told by the previous consultant that he was going to do, turns out was never done and is now goung to be done by this consultant</p> <p> </p> <p>Today I reached my wits end when talkign to Lungelwa or Lengelo or Lindelwa I dont know what her name is who todl me that they need a report from my insurance</p> <p> </p> <p>My questiin is this</p> <p> </p> <p>Everytime I call in, they do something new. For people sitting on ly claim since July 29th, do they do nothing in between my telephone call??? Why is it that action is only taken when a person calls in</p> <p> </p> <p>I then contacted the Repair center and spoke to Priscilla who informed me that my phone status is 'awaiting aproval' from C Surance and that they have access to the informatiion that I am calling about and is dumfounded that they need this from me</p> <p> </p> <p>Called C surance back and spoke to Lesego who outright tild me that they do not. Priscilla sent an emial to C Surance with the information they needed and Lesego said same has not been received.</p> <p> </p> <p>I then asked him whether Priscilla **** by saying they have access to that information and he was unable to answer.</p> <p> </p> <p>Again, I call Repairs and a lady assists me saying that he will send the email to C Surance once again. I have left my contact details again, and once again I have no response.</p> <p> </p> <p>Similar to the Ntando who promised to call me back at 2 pm when I needed assistance and that they were waiting for another report and this call was never done.</p> <p> </p> <p>I am livid</p> <p> </p> <p>I am at my wits end from being sent from pillar to post and being on hold and called being dropped repeatedly.</p> <p> </p> <p>C surance!! I ask again, what is the status of my claim????</p> <p> </p>