SM
Samukelisiwe M

1 reviews | Active since May 2016

29 May 2016, 14:20

Thanks for nothing Cell C!

<p><span style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; line-height: 20px; background-color: #ffffff;"> I recently tried to get a contract with cell c. I started with first ordering a CAT phone S40 and they assured me they would contact me after writing my number on a s**** piece of paper under a desk.</span></p> <p> </p> <p><span style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; line-height: 20px; background-color: #ffffff;">I then consulted the branch two more times where they told me the phone had not arrived. I finnally went a third time where one consultant informed me that I was never recorded on the system for a CAT phone S40. He then looked for the phone in the system and found that there was one available at the Grove mall. The following day I drive to the branch in that mall only to be told that the phone was reserved for someone else. They then further told me my ID has been reported for ***** and made no effort to confirm this with a head office.</span></p> <p>As a result no phone no contract, thanks for nothing Cell C!</p>

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Replies (1)
Cell C
Cell C's reply30 May 2016, 05:59
Official

We apologise for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist with this matter.

Regards

Cell C | PN

Best regards,