Thanks Cell C - Customers are definitely not King!

Hi Cell C. Due to my son's illness, I had put myself under Debt review last year, however, before doing this, I had enquired with Cell C, if I can still upgrade my contract (or even downgrade to a cheaper device) and was told yes, it is not a problem.

However now, low and behold, when it came time to upgrade, I gave in my details and the agent told me he needs to do the credit score and would phone me back.

It took two more phone calls to Cell C before another agent had the guts to inform me that I could no longer upgrade on an existing contract due to this.

It doesn't matter that I have had this contract for over 10 years, have paid my bill every month, and can still afford this.

Nor does your customer agents feel it is even necessary to phone me back to confirm anything if they are not going to get the sale / com, so despite the long account with Cell C, i have been reduced to nothing.

I think it is disgusting to be treated like this in what was a very bad time for me.

Thanks Cell C - Customers are definitely not King!