Thank you/Customer Service

<p>I would like to start by thanking Cell C for honoring their word, by granting me a debit-free month for June...compensating for my previous ordeal, and I hope for the best going forward. Nonetheless customer service, knowledge, competence and/or expertise from their service agents is beyond horrible and very frustrating.</p> <p>I logged an incident on the 25th of May 2016 via email, regarding my hand held device that would not charge and had completely shut down as a result and made a booking for it to be collected at my workplace. Made countless follow-ups and even tried to cancel the collection and re-book a collection at the nearest Cell-C store to no avail.Long story short...no feedback or follow up by Cell C was made regading the collection, my device was never collected to this day(2016-June-21), now because my device is my life I had to get it fixed a.s.a.p so I took it for repairs elswhere over the weekend and please note: my devise is still under warrantee until the end of this month (2016-June-30).</p> <p>In this whole process of being without a devise, I lost my 062... simcard and did not report it with the call center or by email correspondence because I am not sure if I will be helped or not since they did not even collect my device from me. Can my 062... simcard be closed please and replaced.</p> <p>Kind regards.</p>