1 reviews | Active since Jul 2016

07 May 2017, 22:27

Thank you

<p>It is now more than a month since I started complaining about Cell C's service. I have spoken to promise-making social media representatives, "clued up" technicians, wise call centre agents, and at the end Cell C prevailed. They wore me out, and now, it seems that until I have the financial capacity to buy myself out of my contract, I am obliged to rely on Cell C's call dropping, call failing, line crossing, missed calls galore, data cutting service. The promise of a techician looking into my service means nothing to me, since I never heard anything back. It is not even worth trying to write my issue, since every time I get someone else who again plays dumb.</p> <p> </p> <p>So therefor, I would like to congratulate Cell C, thank you for the service that will ensure me never recommending you,</p> <p> </p> <p>Thank you for making sure your debit order is never late, despite not providing service. </p> <p> </p> <p>Thank you for empty promises of feedback</p> <p> </p> <p>Thank you for clueless call centre agents ensuring that clients remain frustrating.</p> <p> </p> <p>Thank you Cell c social media representative who always show a smile telling me someone will assist, without success...</p> <p> </p> <p>you have won, thank you</p>

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Replies (3)
Cell C
Cell C's reply08 May 2017, 08:40
Official

Hi Rudolph

This matter was investigated thoroughly, feedback was provided, the necessary tests were done and you have been advised accordingly.

Regards

Cell C | PN

's update08 May 2017, 08:41
Reviewer Update

Nothing has been done, but way to make face to the public that you have done everything in your power and that I am just making everything up.

's update08 May 2017, 08:43
Reviewer Update

Please provide information of the person that advised, the date on which it happened and send me the recording that I may listen to the advise