LT
Lawrence T

1 reviews | Active since Mar 2018

15 May 2018, 10:46

Thabisile, champion of customers

I had a query where I could not do a swim swap on my old number, call center could do it, cell c shops also could not do it. The matter was escalated to Thabisile Ngcobo who contacted me and advised me that since I have a contract with Cell C she would do security checks with me and that was done and got my number back. She also ensured that when I get to Cell C shop to buy a SIM card I don’t have to queue she alerted them in advance of my arrival they were helpful. Thank you so much Thabisile Ngcobo,if Cell C can embody your values of service excellence, dedication and stewardship it would be easily be the best network provider in SA. My hero

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Replies (1)
Cell C
Cell C's reply15 May 2018, 11:02
Official

Thank you for taking the time to compile the above and sharing your appreciation with us.

We are delighted to hear that Thabisile has shown you just how much we value you as our customer and assisted in a commendable manner.

We will gladly share this compliment with Thabisile and her manager.

Have a lovely day further.

Regards

Cell C | PN