1 reviews | Active since Sept 2013
TEXT MESSAGE ABOUT OUTSTANDING AMOUNT
On 27/7/15 i got an text message fro cell c - ( ***) stating that my account is overdue with R6 and I must pay it. So I called the called center and the agent look on the system and said that there are non such message send out to me and that it must be a system error, I asked for a reference nr 150727. Today (31/7/15) I receive another sms: Your account is 1 day overdue by an amount of R6. Please settle??? Why do I owe you money? I did cancel my contract and according to the agent it will only be canceled on 13/08/2015 and that another debit order will go of on the 1/08/2015 because I did not give 30 days notice, with is also absurd because my contract that I have signed for ended on 1/08/2015. I am not going to pay R6 in via EFT the banking fees are more for me to pay the stupid R6. So if I owe you R6 take it with the debit order that I need to pay anyway on the 1st of August but STOP Sending a text that I owe you money. This is just confirmation that I did make the correct decisions to cancel my contract.
Thank you for bringing this matter to our attention.
One of our team members will follow up on this matter and advise on a way forward. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Thank you for bringing this matter to our attention.
One of our team members will follow up on this matter and advise on a way forward. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
